Terms and Conditions
Terms and Conditions
All invoices are to be paid within 28 days. Interest will be levied on late payments at 8% above the Bank of England’s base rate and will be invoiced separately. Notices and demands of which will be sent after any invoice is more than 30 days past due and interest will accrue from the original due date. Apptelic reserves the right to change its Net 28 day terms for any particular customer if payments have been consistently late. Apptelic also reserves the right to charge customers an upfront amount before any work commences.
Deliverables and Support
As Apptelic works on a work for hire basis all development is warranted until up and including the delivery date. Apptelic provides 30 days technical support to resolve any critical issues and/or bugfixes (“Included Support”). Thereafter the customer / client can elect Annual Support which is a billable service. Whilst under Annual Support customers will have access to discounted development rates and guaranteed response and resolution times.
Included Support does not have any guaranteed response and/or resolution times. To get guaranteed resolution and response times customers need to upgrade to Annual Support, which is a billable service.
Apptelic Support (Included or Annual) is 3rd line (tier) support , which does not include any end user support and/or any new development. The 30 days Included Support starts from the delivery date of the software / app.
Apptelic App support (Included and/ or Annual Support) is only available for working on digital devices and/or operating systems (firmware) that have a 80% market share; ie no legacy devices and/or old OSs are supported.
Apptelic Website support (Included and/or Annual Support) is only available for operating systems that have more than an 80% market share. The same applies to browsers as well; only those browsers with a market share of 80% will be supported. We endeavor to work with the majority of browsers and older operating systems, but incompatibilities may arise which can not always be remedied. Customers’ users should be encouraged to upgrade their browser and/or operating system.
If more than 30 days has lapsed from software / app delivery date Apptelic is under no obligation to provide Annual Support, even if an offer of annual support had been previously extended to a customer. Annual Support terms and conditions, and pricing are at the sole discretion of Apptelic.
Should a customer be late on any payments for whatever reason, Apptelic is within its right to withhold future deliverables of associated releases of software / app(s) and/or websites.
Work performed is on a work for hire basis; all customer related code is assigned to customer. Apptelic retains know how rights and/or knowledge so that it can gain other work, employment and/or further development of it’s own software, websites and/or apps etc.
These Terms and Conditions may change from time to time without prior notice being given. Apptelic has the right to withdraw its services from any project with 30 days notice.
All quotations are valid for 30 days unless extended at the sole discretion of Apptelic.
As software is not something that be be taken back like a physical purchase of a washing machine, no refunds are granted to customers. Apptelic provides no warranty and any software / app is delivered “as is”. Work is performed on a work for hire basis, therefore customers are paying for time not for specific app | software | website features and/or functionality.
SEO and/or Advertising services are also non refundable. Monthly services can be cancelled at anytime. No partial month’s service will be refunded. SEO services as carried out with the best of intentions to increase your brand awareness and to encourage additional web traffic. We have no influence over how search engine(s) calculate their algorithms for ranking pages so we can not guarantee that your website’s position will change positively. Sometimes with increased traffic, search engines become wary and may temporarily downgrade your website. The process of SEO is an ongoing challenge for any agency and is constantly evolving. We make best efforts to keep up with current trends.
All PPC (paid per click) is performed using your chosen keywords and we provide clients with click conversion reports.